SHIPPING POLICY:
Welcome to H S Designs! We are committed to providing you with the best shopping experience, including prompt and reliable shipping services. Please review our shipping policy below:
1. Shipping Locations
Currently, we ship only in India. However, for any international orders please get in touch with us at hansisdesign@gmail.com
2. Shipping time
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Delivery Time: 7-10 working days.
Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions and carrier delays.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
5. Shipping Carriers
We partner with reputable shipping carriers to ensure your orders are delivered safely and promptly. Our primary carriers include Trackon, Blue Dart, Maruti, DTDC etc.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at hansisdesign@gmail.com within 10 days of the delivery date, and we will work with the carrier to resolve the issue. Exchange will be only processed if there is a video taken while opening the package.
7. Incorrect Shipping Information
Please ensure that all shipping information is accurate at the time of order placement. H S Designs is not responsible for delays or lost packages due to incorrect or incomplete shipping information.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at:
Phone: +91 8779386323
Email: hansisdesign@gmail.com
10. Shipping Charges
Orders Under Rs 1999: A flat charge of Rs 80 will be added
Order above Rs 1999: Shipping free.
Thank you for shopping with H S Designs! We appreciate your business and look forward to serving you.
RETURNS AND REFUND POLICY:
We strive to ensure the highest quality in every product with perfect packaging. Therefore, we only accept returns or exchanges if the item arrives damaged or defective from our end. If you encounter any issues with your purchase, please contact us within 10 days of receiving your order, and we’ll be happy to assist you.
For a smooth return process please record a video while unboxing your product. This video will help our team to assess the situation better. This will also help us improvise and prevent any damage or defects in the future.
To start a return, you can contact us at hansisdesign@gmail.com
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hansisdesign@gmail.com
Damages and issues
If you encounter any issues with your purchase, please contact us within 10 days of receiving your order, and we’ll be happy to assist you.
For a smooth return process, please record a video while unboxing your product. This video will help our team to assess the situation better. This will also help us improvise and prevent any damage or defects in the future
Refunds
We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. If approved, you’ll receive a credit note or an exchange for the same product.
If more than 15 business days have passed since we’ve approved your return, please contact us at hansisdesign@gmail.com